Will ensure accountability in public grievance redressal: Kansal

Kashmir Magazine

Principal Secretary Information Department and PDD, Rohit Kansal termed the B2V3 as a joint venture of development and progress between Administration and public.
"Earlier we had two editions of Back to Village programme. This one will be action packed programme.
"This time we added pre back to Village phase. This is contact program between people and administration before the actual start of back to village programme, called as Jan Abhiyan or Awami Muhim for three week,." he told Kashmir Magazine.
He said Awami Muhim will take care of various issues, demands and problems in the previous phases projected by the people and will lay a strong foundation success of phase III of B2V,, he maintained.
He said Jan Abhiyan will be implemented in three steps. "On every Wednesday one Youm-e- block would be observed at block level in which all officers of the block will take stock of people's grievances related to their respective departments and will try to resolve those on the spot besides issuing several certificates to the beneficiaries as per the feasibility.
"Secondly, every day in a week except Wednesday and Sunday the DCs and SPs will meet the people from 10:30 am to 11:30 am and will listen to their complaints while other district officers will remain available in their respective offices so that they also listen to public grievances and could solve those. Besides, Divisional Commissioners and IGs will listen to people's issues and complaints from 10:30 am to 11:30 am on every Tuesday and Thursday, “he added.
On being asked about the reports of people complaining about the works promised in first two phases not taken up by administration, he said, " It is not like demands raised in first two phases didn't happen. 4129 works taken up in first two phases were completed and 1607 works are going on and it incurred an expenditure of Rs165 crore on them."
"It is not correct to say works didn't not happen. Yes it can be like this that people raised ten demands in a village and only two were fulfilled. We have limited resources. This time we have directed officers to complete one work at least before start of B2V and atleast one more work will be started.
One work will be completed and another will be started in each panchayat," he told KNS.
Kansal also said that there is overwhelming response from Public.
" I accompanied LG for Khanmoh tour, people showed lot of enthusiasm.
The best thing about mass contact program is that officials are going to the doorsteps of the people. Earlier People would sometimes complain that officers do not remain present in office and had to visit many times to those offices. Now it is different, administration is going to the doorsteps of people with prior information. Now we inform people in advance about the visit of officers in their areas"
He also said that to ensure accountability in public grievance redressal, Awami sunwayi will be a continuous process.
"The uniqueness about awami sunwayi is that officials will be asked whether they have heard public grivances on three Wednesdays, how many certificates issued, will ask about issuance of PM Kissan cards, Ayushman Bharat coverage. If there is laxity on part of any official, he will be held accountable. He has to give status in writing about every scheme"
The LG launched Jammu & Kashmir Integrated Grievance Redress and Monitoring System JK-IGRAMS some days before, he said, " people can complaint there also. It is Deputy Commissioner centric portal so that problems are heard and resolved at DC level. The old grivance redressal system was secretariat centric system."
He added that Government understands that rural areas are facing lot of problems and is trying to redress all those problems with even limited resources.
On the regularisation demand of casual labourers of PDD, he said, " Govt has a system to address the issues. Still of anyone has issues, he would like to meet him."